Fully Managed Revenue Cycle Management Services 

Revenue cycle management (RCM) is the end-to-end process of managing a practice’s financial health—from patient scheduling and insurance eligibility verification, through charge capture, claim submission, payment posting, denial management, and patient collections. Medical billing is one critical stage within that broader cycle.

When these stages are connected and working together, practices see fewer denials, faster reimbursements, and more predictable revenue. DrChrono supports the full RCM lifecycle within a single platform, with the option to add managed billing services when you’re ready to outsource.

Medical billing refers specifically to the process of submitting and following up on claims with payers to receive reimbursement for services rendered and is an essential component of revenue cycle management (RCM). RCM is the broader framework that encompasses the entire financial lifecycle of a patient encounter, including eligibility verification, charge capture, claim submission, denial management, payment posting, and patient collections.

DrChrono supports both: our platform gives practices the tools to manage medical billing in-house with greater accuracy and efficiency, while our managed RCM services provide access to CPC-certified coders and billing specialists who can handle the full cycle on your behalf, with complete visibility into performance at every stage.

Choosing whether to keep billing in-house or partner with an RCM team is ultimately a revenue cycle decision—one that affects not just claim submission, but denial follow-up, payment reconciliation, and reporting as well. The decision often depends on budget, staff workload, and how well your practice understands its revenue performance.

Key metrics like days in AR, clean claims rate, and denial rate can help indicate when additional RCM support may be beneficial. If your team is overwhelmed or AR is rising above normal ranges, partnering with an RCM team can provide additional expertise and support. Practices that prefer direct control may choose to keep medical billing in-house, while others may benefit from an RCM partner that provides clear visibility into performance.

Yes! Here are some other methods of contacting the DrChrono Sales Team:

1. Email [email protected]
2. Call (844) 569 – 8628

No. RCM services are available as an add-on across all plan tiers. You can enable these services at any time by contacting your account manager, allowing you to scale support as your practice grows, without needing to change plans.

When you submit a request, a DrChrono sales representative will work with you to create a Custom Billing Performance Review showing how your practice could benefit from DrChrono’s Revenue Cycle Management services. It is free and carries no obligation to sign up.

To generate a meaningful analysis, we’ll ask you to share historical claims data—ideally 6 to 12 months of records including charges, collections, denials, and accounts receivable. This allows our team to give you a realistic picture of potential revenue impact rather than a generic estimate. The more data you can provide, the more accurate and actionable your analysis will be.